Policies and professional information.
Privacy Policy
Privacy Policy — Treasure-Babs Accountants Ltd
Treasure-Babs Accountants Ltd (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your information in accordance with UK GDPR, the Data Protection Act 2018 and ACCA regulatory requirements.
Information We Collect
- Personal identification details (name, address, email, phone number)
- Financial information required for accounting and tax services
- Identification documents for AML compliance
- Business records, invoices, receipts and financial documents
- Website usage data (cookies, analytics)
- Any information you provide when contacting us
How We Use Your Information
- Provide accounting, tax and business support services
- Meet legal and regulatory obligations (HMRC, Companies House, AML)
- Manage client relationships and communication
- Improve our website and services
- Maintain internal records
Website Analytics
We use Netlify Web Analytics to help us understand general website usage and performance. This service is generated server-side from Netlify's own CDN/server logs — it does not use a client-side tracking script and does not place analytics cookies on your device. It provides us with aggregated statistics such as page views, visitor numbers, pages viewed, general traffic sources and, where available, approximate geographic trends, which we use to understand and improve how our website is used.
Legal Basis for Processing
Contractual obligation, legal obligation, legitimate interest and consent (for marketing or cookies).
Sharing Your Information
We may share data with HMRC, Companies House, regulators, ACCA for regulatory purposes, our professional indemnity insurer, third-party software providers and subcontractors working under confidentiality agreements. We never sell your data.
Data Storage & Security
We use secure systems, encrypted storage and restricted access to protect your data. Data is stored in the UK or in GDPR-compliant jurisdictions.
Data Retention
We retain data only as long as necessary for legal, regulatory and professional requirements (typically 6 years).
Your Rights
You may request access, correction or deletion, restrict or object to processing, request data portability and withdraw consent where applicable.
Contact
Email: info@treasure-babs.co.uk
Registered office: 71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
GDPR Compliance Statement
Treasure-Babs Accountants Ltd complies with the UK GDPR and Data Protection Act 2018. We aim to ensure lawful, fair and transparent processing, data minimisation, accuracy, storage limitation, integrity and confidentiality, and accountability. Clients may request access to their data at any time.
Complaints Procedure
We aim to provide high-quality professional services.
Step 1 - Contact Us
Email: info@treasure-babs.co.uk
WhatsApp: +44 7436 247763
Step 2 - Internal Review
We will acknowledge your complaint within 5 working days and provide a full response within 20 working days.
Step 3 - If You Are Not Satisfied
You may escalate your complaint to the Association of Chartered Certified Accountants (ACCA), The Adelphi, 1-11 John Adam Street, London, WC2N 6AU.
Terms of Engagement — Summary
These terms outline responsibilities, scope of work, confidentiality and service conditions.
Scope of Work
We will provide the services agreed in your engagement letter.
Responsibilities
- You must provide complete and accurate information.
- We will perform services with reasonable skill and care.
Confidentiality
We maintain strict confidentiality and comply with GDPR.
Fees
Fees are based on complexity, volume and frequency.
Termination
Either party may terminate with written notice.
Continuity of Practice Statement
Treasure-Babs Accountants Ltd maintains continuity arrangements in accordance with ACCA requirements. In the event of illness or incapacity, a qualified ACCA practitioner will ensure ongoing service delivery.